Frequently Asked Questions

How long does shipping take?

We process orders within 24 business hours (Monday–Friday, 9:00 AM–4:30 PM PST). Standard USPS shipping takes 3–4 business days for domestic orders.

Do you offer free shipping?

Yes! We offer FREE SHIPPING on all orders of $99.00 or more within the United States.

Do you ship internationally?

Yes, we ship internationally. International orders typically take 7–14 business days. Please note that international customers are responsible for any customs duties or taxes.

How can I track my order?

Once your order ships, you'll receive a confirmation email with your USPS tracking number. You can track your package at usps.com or use the Track Order feature in our chat.

What payment methods do you accept?

We accept the following payment methods:

• eCheck — processed securely via Authorize.net (5 business days processing)
• Credit / Debit Card — via invoice sent to your email
• Cash App — send to $skin4less
• Bitcoin / Crypto — via Coinbase Commerce (for international orders)

Do you accept PayPal?

No, we do not currently accept PayPal payments.

Do you accept Zelle?

No, we do not currently accept Zelle payments.

What is your return policy?

We offer a 100% Satisfaction Guarantee. If you are not satisfied with your purchase, you may return unopened items within 30 days of delivery for a full refund.

How do I return an item?

To initiate a return, please contact us at [email protected] with your order number. We'll provide return instructions and a Return Merchandise Authorization (RMA) number.

How long do refunds take?

Once we receive your returned item, refunds are processed within 5–7 business days. The refund is credited to your original payment method.

How do I place an order?

Simply browse our products, add items to your cart, and proceed to checkout. You'll receive an invoice via email to complete your payment.

Can I modify or cancel my order?

Please contact us immediately at [email protected] if you need to modify or cancel your order. Orders that have already shipped cannot be modified.

What if my order arrives damaged?

If your order arrives damaged, please contact us within 48 hours at [email protected] with photos of the damage. We'll send a replacement at no additional cost.

How can I contact customer support?

You can reach us through:

• Email: [email protected]
• Payment questions: [email protected]
• Chat: use our AI assistant Clara, available on every page

What are your business hours?

Our customer service team is available Monday–Friday, 9:00 AM–4:30 PM Pacific Standard Time.

Are your products authentic?

Yes, all products sold at Tara Skin Care are 100% authentic and sourced directly from authorized manufacturers.

Do you offer samples?

We occasionally include free samples with orders. Check our promotions page for current offers.

How should I store my skincare products?

Store products in a cool, dry place away from direct sunlight. Some products like Careprost and Bimatoprost should be refrigerated after opening for best results.